Home       
Atlanta Orlando St. Louis Baltimore Boston Portland New York Anaheim Register
Want to accelerate contact center performance?You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

Forum Registration

Register below or call Lauren Hugues at 800-200-5430 x5211 by August 21st, 2009 to receive a Complimentary Registration (a $299 value) and guarantee your place. Space is Limited!

Please note that the events are educational and networking events for end-users only. Registrations from NON-SPONSORING VENDORS AND CONSULTANTS will not be approved.

* Please select one:           
 *indicates required registration field.
Orlando, FL (April 9)
Atlanta, GA (May 7)
Baltimore, MD (June 18)
Boston, MA (July 9)		 Portland, OR (August 6)
St. Louis, MO (September 10)
New York, NY (October 15)
Anaheim, CA (November 5)
* Full Name:
* Title:
* Organization: * Industry:
* Country:
* State/Province:
* Phone:
 * Business Email Address:
* Which call center solution(s) are you interested in?
Call Recording
Workforce Management
Call Quality Evaluation
Performance Analytics
Customer Feedback Surveying
Desktop Integration and Automation
Automated eCoaching & Training
Pre-Hire Assessment & Simulation
 What are you hoping to gain by attending?
Total # of employees in your organization's contact center(s)?
  Promo Code:
  
Yes, I would like a complimentary pass to the 2009 CRMXchange
        Quality Assurance and Workforce Management Virtual Symposium.

Yes, I would like a complementary membership to the CCNG online
        member network. Please email me an invitation to join other CCNG
        members on this networking site.

                                                    

Hosted and Facilitated by


Call Center Network Group

Platinum Sponsors










Attendee Testimonials

 There was a great cross-section of companies at the event. The lunch table topics did a great job of opening communication between groups. The event had a nice flow as well.
- Brent Lovin
Business Systems Consultant