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Want to accelerate contact center performance?You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to small and medium-sized businesses (SMBs). You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

Forum Registration

Register below or call Lauren Hugues at 800-200-5430 x5211 by July 8th, 2008 to receive a Complimentary Registration (a $299 value) and guarantee your place. Space is Limited!

* Please select one:                   *indicates field required for registration.
Dallas, May 1st, 8:30am - 2:30pm
Tampa Bay, May 29th, 8:30am - 2:30pm
 Chicago, June 19th, 8:30am - 2:30pm
Kansas City, June 26th, 8:30am - 2:30pm
Los Angeles, July 8th, 8:30am - 2:30pm
* Full Name:
* Title:
* Organization:  * Industry:
* Country:
* State/Province:
* Phone:
 * Email:
 * Which call center solution(s) are you interested in?
Call Recording
Workforce Management
Call Quality Evaluation		 Performance Management
Customer Interaction Management
IP Communications
 What are you hoping to gain by attending?
Total # of employees in your organization's contact center(s)?
 

                                                      

Complimentary CCNG Community New Membership Offer

When registering, you have the option to sign up for a Free 1-year CCNG New Community Membership Trial* that includes the ability to attend CCNG Local Meetings and access all of the online information and tools in the Resources section of the Web site, including: Industry Research, the CCNG Body of Knowledge, Case Studies, the Member-to-Member Discussion Forums, and more!
*Offer valid for new CCNG members only.

Seminar Sponsors