Call Center Optimization Forum

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Want to accelerate contact center performance?

You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

Who Should Attend?

The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of small to medium-sized businesses (SMBs) who need to stay informed about the latest industry trends, best practices, and rapidly evolving technology.

Interact with Contact Center Industry Experts and Colleagues

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology.

Example Event Itinerary

8:30 - 9:00am	Registration and Breakfast Sponsored by QATC
9:00 - 9:30am	Facilitated Networking Roundtable Hosted by CCNG
9:30 - 10:00am	Keynote: Five Ways to Improve Workforce Efficiency and Quality Penny Reynolds of The Call Center School
10:00 - 10:10am	Call Center Optimization Overview Hosted by VPI
10:10 - 10:40am	Creating a World-Class Post-call Survey Program Sponsored by Mindshare
10:40 - 11:10am	Workforce Management Best Practices and Technology Innovations Sponsored by Pipkins
11:10 - 11:20am	Networking Break
11:20 - 11:50am	Call Center Recording, Quality Management and Performance Optimization Best Practices and Innovations Sponsored by VPI
11:50am - 12:20pm	Desktop and Process Integration Best Practices and Technology Innovations Sponsored by Cicero
12:20 - 12:50pm	Pre-Hire Assessment Best Practices: Improving the Probability of Making the Right Hire Sponsored by FurstPerson
12:50 - 1:50pm	Lunch and Table-Topic Discussions Sponsored by CRMXchange
1:50 - 2:30pm	Town Hall Interactive Q&A and Raffle Prizes
2:30 - 2:45pm	Exhibit and Demo Hall Open

*Forum venues, dates and sessions may change at any time.

Greater New York Seminar Date
Thursday, October 15, 2009
Teaneck Marriott at Glenpointe

or call Lauren Hugues at 800.200.5430 ext. 5211

Space is Limited!

*Register by October 31st, 2009 to receive a FREE registration (a $299 value) and guarantee your place.

Hosted and Facilitated by

Call Center Network Group

Platinum Sponsors

Educational & Media Sponsors

Attendee Testimonials

There was a great cross section of companies at the event. The lunch table topics did a great job of opening communication between groups. The event had a nice flow as well.

- Brent Lovin Business Systems Consultant