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Mindshare Technologies invites you to Receive
a Complimentary Pass to uncover the secrets of the best call
centers, and find out how to apply them in your organization! We'll reveal
new call center optimization solutions, which in the past were limited
to large companies, but are now accessible and affordable to small and
medium-sized businesses. You'll learn breakthrough strategies and techniques
you can use to exceed customer expectations, raise performance standards,
and achieve your career goals. You'll discover powerful new ways to hire
the best employees, set and measure the right performance objectives,
accurately forecast workload and schedules, improve quality of service,
boost customer satisfaction and loyalty, and win the support of top executives.
Register
with the promo code MINDSHARE to receive a Complimentary
Registration (a $299 value) from Mindshare Technologies
and reserve your place. Attendees will also get a complimentary CCNG
(Call Center Network Group) Online Membership and a pass to the
2009 CRMXchange Call Center Quality Assurance and Workforce Management
Virtual Symposium!
Sponsored by:
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| Seminar
Dates |
April 9, 2009
Orlando,
Florida |
May 7, 2009
Atlanta,
Georgia |
June 18, 2009
Baltimore,
Maryland |
July 9, 2009
Boston,
Massachusetts |
August 6, 2009
Portland,
Oregon |
September 10, 2009
St.
Louis, Missouri |
October 15, 2009
New
York, New York |
November 5, 2009
Anaheim,
California |
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| Testimonials
from Last Year's Attendees |
 There
was a great cross section of companies at the event. The lunch
table topics did a great job of opening communication between
groups. The event had a nice flow as well.  |
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Brent Lovin, Business Systems Consultant, Wells Fargo
Financial |
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| This
was the best user group conference I have ever been to. |
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Kevin Mitch Baker, QA Business Analyst, VA Health Revenue
Center |
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| I
really liked the format of the Call Center Optimization Forum.
Besides the new technology and discussion forums, the networking
was invaluable. |
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Jasen Durand, Service Operations Manager, Coventry Health
Care |
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| The
ability to share best practices was outstanding! There was a
good representation from the various call center groups. |
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Deborah Neal-Love, Analyst, Liberty Mutual Insurance
Group |
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| It
was great getting together to network with others in the local
industry. |
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Heather Bissell, Customer Service Manager, Oakley |
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