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Want to accelerate contact center performance?You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to small and medium-sized businesses (SMBs). You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

Who Should Attend?

The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of small to medium-sized businesses (SMBs) who need to stay informed about the latest industry trends, best practices, and rapidly evolving technology.

Interact with Contact Center Industry Experts and Colleagues

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology.

Event Itinerary

8:30 - 9:00am Registration & Breakfast
9:00 - 9:30am Facilitated Networking Roundtable
Hosted by CCNG
9:30 - 10:05am Keynote: A New Look at Employee Turnover -
The Relationship Between Employee Selection, Rewards and Tenure
Presented by Dr. Brooks Michael, Professor, University of Wyoming and President of Snowfly
10:05 - 10:40am Quality Management & Performance Management Best Practices
Case Study & New Product Showcase
Sponsored by VPI
10:40 - 10:50am Networking break
10:50 - 11:25am Workforce Management Best Practices
Case Study & New Product Showcase
11:25am - 12:00pm Customer Interaction Management Best Practices and Innovations
Case Study & New Product Showcase
Sponsored by SER
12:00 - 12:30pm Voice Services Best Practices and Innovations
Sponsored by Alexander Open Systems (AOS)
12:30 - 1:30pm Lunch & table-topic discussions
Sponsored by Alexander Open Systems (AOS)
1:30 - 2:10pm     Q&A and Raffle Prizes
2:10 - 2:30pm Exhibit and Demo Hall Open

Kansas City Seminar Date
June 26th, 2008
Location: Kansas City Hyatt Regency Crown Center



or call Lauren Hugues at 800.200.5430 ext. 5211


Space is Limited!

*Register by July 8th to receive a FREE registration (a $299 value) and guarantee your place.


Seminar Sponsors