Who Should Attend?
The Call Center Optimization Forums are designed for executives
and managers, and IT decision-makers of small to medium-sized
businesses (SMBs) who need to stay informed about the latest
industry trends, best practices, and rapidly evolving technology.
Interact with Contact Center Industry Experts
and Colleagues
Attendees will have the unique opportunity to learn about industry
best practices from multiple experts in the field at one time
and see demonstrations of the latest advancements in call center
technology.
Event Itinerary
| 8:30
- 9:00am |
Registration
& Breakfast |
| 9:00 - 9:30am |
Facilitated Networking Roundtable
Hosted
by CCNG |
| 9:30 - 10:20am |
Quality Management & Performance
Management Best Practices
Best Practices Discussion & New Product Showcase Sponsored by VPI |
| 10:20 - 10:30am |
Networking break |
| 10:30 - 11:20am |
Workforce Management Best Practices
Case Study & New Product Showcase |
| 11:20am - 12:10pm |
Customer Interaction Management
Best Practices and Innovations
Case Study & New Product Showcase Sponsored
by SER |
| 12:10 - 1:10pm |
Lunch & table-topic discussions Sponsored
by Lantana Communications |
| 1:10 - 1:30pm |
Q&A and Raffle Prizes |
| 1:30 - 2:30pm |
Exhibit and Demo Hall Open |
|
Dallas Seminar Date
May 1st, 2008
Location: InterContinental Dallas

or call Lauren Hugues at 800.200.5430
x5211
Space is Limited!
*Register by May 25th to receive a FREE
registration (a $299 value) and guarantee your place.
Seminar Sponsors




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