Chicago
Want to accelerate contact center performance? You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to small and medium-sized businesses (SMBs). You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

Who Should Attend?

The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of small to medium-sized businesses (SMBs) who need to stay informed about the latest industry trends, best practices, and rapidly evolving technology.

Interact with Contact Center Industry Experts and Colleagues

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology.

Event Itinerary

8:30 - 9:00am Registration & Breakfast
9:00 - 9:30am Facilitated Networking Roundtable
Hosted by CCNG
9:30 - 10:15am Keynote: Call Center Workforce Optimization Best Practices
Presented by Ted Lubowsky, Managing Partner and Senior Analyst from DMG Consulting
10:15 - 10:55am Quality and Performance Management Best Practices and Innovations
Case Study & New Product Showcase
Sponsored by VPI
10:55 - 11:10am Networking break
11:10am - 11:50am Workforce Management Best Practices and Innovations
Case Study & New Product Showcase
11:50am - 12:30pm     Customer Interaction Management Best Practices and Innovations
Case Study & New Product Showcase
Sponsored by SER
12:30 - 1:30pm Lunch & table-topic discussions
1:30 - 1:45pm     Q&A and Raffle Prizes
1:45 - 2:30pm Exhibit and Demo Hall Open

Chicago Seminar Date
Thursday, June 19th, 2008
Location: Chicago Hyatt Regency McCormick Place



or call Lauren Hugues at 800.200.5430 ext. 5211


Space is Limited!

*Register by May 25th to receive a FREE registration (a $299 value) and guarantee your place.


Special Keynote Speaker


Analyst Donna Fluss from

Seminar Sponsors