- AAA Auto Club - Director Member
Call Centers
- Access Insurance Co. - Director
of Customer Service
- Aflac - Quality Supervisor
- Allstate - Senior Service Center
Manager
- American Century Investments -
Director of Contact Center Operations
- American Customer Care - Vice
President
- American Express - Operations
Analyst
- American Honda - Client Services
Manager
- Anheuser-Busch - Call Center Manager
- Assurant - Customer Care Operations
Manager
- AT&T - Assoc. Director of
Human Resource
- Bank of America - Process Design
Executive
- BankAtlantic - Vice President
- Bass Pro Shops - Service Level
Analyst
- Beachbody - Vice President of
Customer Relations
- Bed Bath & Beyond - Director
of eServices
- Black & Decker - Business
Dev. Project Manager
- Blue Cross Blue Shield - Call
Center Analyst
- Bright House Networks - Director
of Telecommunications
- BT USA - Quality Director
- C N A Insurance - General Manager
- CarMax Auto Finance - Director
of Credit Operations
- CFE Federal Credit Union - VP
of Member Services
- CheckFree - Customer Operations
Manager
- Chico`s - Operations Manager
- CIGNA HealthCare - Resource Planning
Manager
- Columbia Management Group - Vice
President of Business Support
- ComCast - Senior Director
- Commerce Bank - AVP President
Sales Manager
- CommunityAmerica Credit Union
- Vice President of Sales & Service
- Coventry Health Care - Manager
of Service Operations
- Cox Communications - Sales Operations
Manager
- Crystal Cruises - Director of
Reservations Sales
- Delta Dental - Contact Center Director
- Embarq Corp. - Training and Quality
Operations
- Equifax - Director
- EverBank - AVP of Customer Care
- excelleRx - Vice President of Workforce
Management
- Federal Reserve Bank - Manager
- Fidelity Investments - Senior
Manager of Central Planning
- Garmin - Contact Center Operations
Support Manager
- Genzyme Genetics - Director of
Client Services
- Herbalife - Director of Distribution
Services
- Home Shopping Network - Manager
of Sales & Service
- HP - Support Engineering Manager
|
- HSBC - AVP, Call Center Engineering
- Intuit - Global Customer Care
Manager
- JPMorganChase - Vice President
- Kaiser Permanente - Help Desk
Consultant
- Liberty Mutual - AVP, Call Center
Operations
- Lincoln Financial - AVP, Customer
Experience
- LoJack Corporation - Contact Center
Manager
- MBS Direct - Director of Contact
Center Operations
- MedicAlert Foundation - VP of Call
Center Operations
- Midmark Corporation - Director
of Customer Service
- Mitchell International - Sr. Manager
of Customer Care
- Morgan Stanley - Vice President
- National Institutes of Health
- Call Center Project Manager
- Nationwide Insurance - Call Center
Capacity Mgmt Analyst
- Nike - Support Services Manager
- Nobel Biocare - Sales Support
Manager
- Northwest Airlines - Reservations
Sales Manager
- Oakley - Customer Care Manager
- PacificCorp - Customer Operations
Manager
- PitneyBowes - Director of Worldwide
Technical Services
- Playboy Enterprises - Customer
Service Manager
- PricewaterhouseCoopers - Operations
Manager
- PSCU Financial Services - COO
- Ryder - Sr. Program Manager of
Call Center Operations
- Seattle Public Utilities - Director
- Social Security Administration
- Branch Chief
- Sprint - Manager of Business Analysis
- Stamps.com - Director of Customer
Care
- State Farm Bank - Contact Center
Manager
- Teleflora - Director of Customer
Support
- The Home Depot - Senior Manager
of Knowledge and Quality Management
- TJX Companies - Training Manager
- T-Mobile - Senior Manager of Resource
Planning
- Tufts Health Plan - Business Systems
Analyst
- UBS - Director
- Union Bank - Vice President of
Treasury Management
- United Airlines - Contact Center
Effectiveness
- US Fidelis - Company Trainer
- VISA - Customer Service Manager
- VistaPrint - VP of Design Sales
and Service
- Walgreens - WFA Supervisor
- Wells Fargo - Call Center Planning
Analyst
- West - Senior Operations Analyst
- Yellow Roadway Corp. - VP of Customer
Support
- YMCA Retirement Fund - QA Specialist
- Zurich North America - Claims
Manager
|
The
annual Call Center Optimization Forum draws leading contact center
executives, managers and IT professionals from many of the world's
top customer-focused organizations. The following is a list of
some of the many attendees and organziations that have participated
in the interactive educational networking forum. Many attendees
return year after year to discover and learn new call center optimization
best practices and network with top industry experts.
