Los Angeles Dallas Tampa Bay Chicago Kansas City
You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to small and medium-sized businesses (SMBs). You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

Who Should Attend?

The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of small to medium-sized businesses (SMBs) who need to stay informed about the latest industry trends, best practices, and rapidly evolving technology.

Interact with Contact Center Industry Experts and Colleagues

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology.

Event Locations and Dates

Dallas, May 1st, 8:30am - 2:30pm
Tampa Bay, May 29th, 8:30am - 2:30pm
Chicago, June 19th, 8:30am - 2:30pm
Kansas City, June 26th, 8:30am - 2:30pm
Los Angeles, July 8th, 8:30am - 2:30pm

Sample Event Itinerary

8:30 - 9:00am Registration & Breakfast
9:00 - 9:30am Facilitated Networking Roundtable
Hosted by CCNG
9:30 - 10:20am Call Recording, Call Center Quality Monitoring and Performance Management Best Practices and Innovations
Case Study & New Product Showcase
Sponsored by VPI
10:20 - 10:30am Networking break
10:30 - 11:20am Workforce Management Best Practices and Innovations
Case Study & New Product Showcase
11:20am - 12:10pm     Customer Interaction Management Best Practices and Innovations
Case Study & New Product Showcase
Sponsored by SER
12:10 - 1:10pm Lunch & Table-Topic Discussions
Sponsored by Regional Solutions Provider
1:10 - 1:30pm     Q&A and Raffle Prizes
1:30 - 2:30pm Exhibit and Demo Hall Open


or call Lauren Hugues at 800.200.5430 ext. 5211


Space is Limited!

*Register by July 8th to receive a FREE registration (a $299 value) and guarantee your place.


Seminar Sponsors

VPI Call Recording and Call Center Performance Analytics