Atlanta Orlando St. Louis Baltimore Boston Portland New York Anaheim Register!
You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions that are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

Who Should Attend?

The Call Center Optimization Forums are designed for executives and managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology.

Interact with Contact Center Industry Experts and Colleagues

Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology at these 2009 Call Center Conferences.

2009 Call Center Conference Locations and Dates


April 9th – Orlando, Florida
May 7th – Atlanta, Georgia
June 18th – Baltimore, Maryland
July 9th – Boston, Massachusetts
August 6th – Portland, Oregon
September 10th – St. Louis, Missouri
October 15th – Newark, New Jersey
November 5th – Anaheim, California

Sample Event Itinerary

8:30 - 9:00am Registration and Breakfast
9:00 - 9:30am Facilitated Networking Roundtable
Hosted by CCNG
9:30 - 10:05am Pre-Hire Assessment Best Practices: Improving the Probability of Making the Right Hire
Sponsored by FurstPerson
10:05 - 10:40am Call Center Quality Management, Call Recording and Performance Optimization Best Practices and Innovations
Sponsored by VPI
10:40 - 10:50am Networking Break
10:50 - 11:25am Workforce Management Best Practices and Technology Innovations
11:25am - 12:00pm     Desktop and Process Integration Best Practices and Technology Innovations
Sponsored by Cicero
12:00 - 12:35pm     Creating a World-Class Post-call Survey Program
Sponsored by Mindshare
12:35 - 1:35pm Lunch and Table-Topic Discussions
1:35 - 2:15pm     Town Hall Interactive Q&A and Raffle Prizes
2:15 - 2:45pm Exhibit and Demo Hall Open

Register Online!
or call Lauren Hugues at 800.200.5430 ext. 5211

Space is Limited!

*Register by August 21st, 2009 to receive a FREE registration (a $299 value) and guarantee your place.

Hosted and Facilitated by


Call Center Network Group

Platinum Sponsors









Educational & Media Sponsors




Attendee Testimonials

 There was a great cross-section of companies at the event. The lunch table topics did a great job of opening communication between groups. The event had a nice flow as well.
 
- Brent Lovin
Business Systems Consultant